Privacy Policy
Your laundry is personal. Your information is, too.
Last Updated: October 14, 2026
At The Laundry Club, we believe convenience and trust go hand in hand. We respect your privacy and are committed to handling your personal information responsibly.
This Privacy Policy explains what information we collect, how we use it, and how we protect it when you visit our website, request a pickup, or use our laundry services.
1. Information We Collect
When you schedule a Club Day or contact us, we may collect:
- Your name
- Email address
- Phone number
- Pickup and delivery address
- Preferred pickup dates and times
- Laundry bag quantities and service preferences
- Special instructions, including designated pickup and delivery locations
- Communications regarding your orders
- Order history and payment status
Our website and service providers may also automatically collect certain technical information, such as your IP address, browser type, device information, and website activity.
2. How We Use Your Information
We use your information to:
- Review, schedule, and confirm laundry pickups
- Provide wash, dry, fold, and delivery services
- Communicate about appointments, orders, and delivery updates
- Calculate charges and arrange secure payments
- Respond to questions or customer service requests
- Maintain business records
- Improve our website and services
- Meet applicable legal obligations
We use your contact information primarily for communications related to the services you request.
3. Booking Forms & Third-Party Services
Our website uses Jotform to collect and manage pickup requests.
Information submitted through our booking form is processed and stored using Jotform’s services.
We may also use trusted third-party providers for website hosting, email communications, scheduling, and payment processing.
These providers may process information necessary to perform their services.
You can learn more about Jotform’s privacy practices at:
4. Payments & Billing
The Laundry Club plans to use Stripe, a third-party payment processor, to securely process customer payments.
No payment is required when scheduling a pickup. Once your laundry has been processed and your final total is determined, we’ll send you a secure payment link.
When paying through Stripe, your payment information is collected and processed by Stripe according to its privacy and security practices. The Laundry Club receives transaction details necessary to manage your order, but does not receive or store your full payment card number.
For more information, visit Stripe’s Privacy Policy:
We maintain order totals, payment confirmations, and transaction records as needed for business and accounting purposes.
5. Sharing Your Information
We do not sell or rent your personal information.
We share information only when reasonably necessary to operate our business, provide requested services, work with service providers, comply with legal requirements, or protect our customers and business.
We do not share customer contact information with unrelated businesses for their independent marketing purposes.
6. Text Messages & Email Communications
When you provide your phone number or email address, we may contact you regarding:
- Pickup requests and confirmations
- Scheduling changes
- Laundry processing and delivery updates
- Payment information
- Customer service questions
Messages related to your orders are part of providing our services.
We will not enroll you in promotional text message campaigns without obtaining any consent required by applicable law.
7. Contactless Pickup & Delivery Information
If you provide instructions for unattended pickup or delivery, we use those details to coordinate and complete your requested service.
Please avoid including unnecessary sensitive information, such as alarm codes, passwords, or financial details, in your booking instructions.
8. Cookies & Website Technology
Our website and the services used to operate it may use cookies or similar technologies to support website functionality, security, and performance.
Depending on the services enabled on our website, these technologies may also help us understand general website usage.
You can manage cookies through your browser settings. Disabling certain cookies may affect website functionality.
9. Data Security
We take reasonable steps to protect the personal information entrusted to us, including limiting access to information needed to operate our services and using reputable service providers.
However, no website, electronic communication, or data storage system can be guaranteed completely secure.
10. How Long We Keep Information
We retain customer information for as long as reasonably necessary to provide services, maintain appropriate business records, resolve disputes, and meet applicable legal obligations.
When information is no longer needed, we take reasonable steps to delete it or otherwise handle it securely.
11. Your Privacy Choices
You may contact us to request access to, correction of, or deletion of personal information we maintain about you.
We will review and respond to requests in accordance with applicable law. Certain information may need to be retained for legitimate business, accounting, or legal purposes.
To make a privacy-related request, email us at laundryclubsnyder@gmail.com.
12. Children’s Privacy
Our website and laundry services are intended for adults arranging household laundry services.
We do not knowingly collect personal information directly from children under the age of 13.
If you believe a child has submitted personal information to us, please contact us so we can review the situation.
13. Changes to This Privacy Policy
We may update this Privacy Policy as our services, technology, or legal obligations change.
When changes are made, we will update the date at the top of this page.
14. Contact Us
Have a question about your privacy? We’re happy to help!
The Laundry Club
Snyder, Texas
Call or Text: (325) 422-7079
Email: laundryclubsnyder@gmail.com
Less laundry. More life.